- Do you service my area?
- What is included in a standard cleaning?
- Can I request special tasks or extras?
- Do I need a credit card to make a booking?
- Do you clean on weekends?
- What if I need to reschedule or cancel a booking?
- Why do you recommend a deep clean for first-time cleanings?
- What is included in a move in / move out cleaning?
Neat and Tidy also has a system in place that your housekeeping professional will follow. You can leave additional notes with us at the time of booking or by providing instructions during your cleaning. For your quick reference, the following extra services are available if selected at checkout:
inside the fridge
inside the oven
move in/move out
Note: To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, and items that require heavy lifting.
+ Deep cleaning + Inside kitchen and bathroom cabinets + Inside fridge + Inside Oven
PRICING & POLICIES
- How much will it cost?
- What is your 100% satisfaction guarantee policy?
- What is your refund policy?
- What is your cancellation policy?
- Do you clean post renovated or post-construction homes?
TRUST & SAFETY
- Do you bring your own cleaning supplies or do I need to provide them?
- Where can I purchase your cleaning products?
- Can I trust my housekeepers?
- Is my billing information kept safe and secure?